Shipping Policy
General
Order Processing and Dispatch
Please allow up to 2-5 business days for Flay Cases to
process and print your order and get it on the way to you. You will receive an
email to let you know your order is on the way, complete with real-time tracking
information so that you can keep up to date on your orders arrival.
Shipping Fees
There’s nothing fun about shipping fees. We’re pleased to
offer you free standard shipping on all orders – worldwide. Using a standard
delivery service helps us pay the shipping the costs for you.
Shipping Timeframe
Below are the estimated shipping timeframes for phone case
deliveries, organised by region. All timeframes are in business days and
represent the expected duration from order dispatch to delivery. Please note
that these are estimates, and actual delivery times may vary due to customs
processes or other factors.
Popular Destinations
- Australia: 2-5 business days
- New Zealand: 4-7 business days
- United Kingdom: 2-5 business days
- United States: 3-6 business days
Destination Specific
North America
- Canada: 2-6 business days
- Mexico, United States: 3-6 business days
- Barbados, Cote D'Ivoire: 2-4 business days
- Costa Rica: 4-6 business days
- Puerto Rico: 5-9 business days
- Bahamas, Bermuda, Dominica, Saint Vincent and the Grenadines, Virgin Islands, U.S: 6-14 business days
- Anguilla, Antigua and Barbuda, Belize, Cayman Islands, El Salvador, Grenada, Guatemala, Haiti, Jamaica, Nicaragua, Saint Kitts and Nevis, Saint Lucia, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands, British: 7-21 business days
Europe
- Belgium, France, Latvia, Lithuania, Netherlands, Slovenia: 1-3 business days
- United Kingdom: 2-5 business days
- Austria, Czech Republic, Denmark, Finland, Ireland, Luxembourg, Norway, Portugal, Spain: 2-6 business days
- Andorra, Croatia, Estonia, Germany, Hungary, Sweden: 3-4 business days
- Bulgaria, Cyprus, Greece, Liechtenstein, Malta, Poland, Romania: 3-7 business days
- Albania, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Moldova, Republic of, Monaco, Montenegro, North Macedonia, Republic of, San Marino, Serbia, Svalbard and Jan Mayen, Ukraine, Vatican City: 6-15 business days
Asia
- Japan*: 2-3 business days
- China, Hong Kong*, Taiwan*: 4-7 business days
- Korea, Republic of: 6-7 business days
- Macao, Malaysia, Maldives, Singapore*, Thailand: 6-10 business days
- Bangladesh, Cambodia, India, Nepal, Philippines, Sri Lanka, Vietnam: 6-14 business days
- Myanmar: 10-14 business days
Oceania
- Australia: 2-5 business days
- New Zealand: 4-7 business days
- American Samoa: 6-7 business days
- Cook Islands: 5-14 business days
- Christmas Island, Cocos (Keeling) Islands, Norfolk Island: 5-20 business days
- Fiji, Kiribati, Marshall Islands, Micronesia, Federated States of, Nauru, New Caledonia, Niue, Papua New Guinea, Palau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna: 7-21 business days
- Guam, Tokelau: 10-25 business days
Latin America & Caribbean
- Aruba, Brazil: 3-5 business days
- Costa Rica: 4-6 business days
- Colombia: 6-7 business days
- Saint Martin: 5-20 business days
- Curacao, Guadeloupe, Guyana, Martinique: 7-21 business days
- Argentina, Bolivia, Chile, French Guiana, Paraguay, Peru, Suriname, Uruguay, Venezuela: 8-14 business days
Middle East & Africa
- Cote D'Ivoire: 2-4 business days
- Congo, Israel: 4-7 business days
- Benin, Botswana, Burundi, Central African Republic, Djibouti, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Tajikistan: 6-14 business days
- Palestinian Territory, Occupied: 7-21 business days
- Algeria, Angola, Burkina Faso, Cameroon, Comoros, Congo, the Democratic Republic of the, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Reunion, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe: 8-14 business days
- United Arab Emirates: 10-20 business days
Other Regions
- Antarctica, Bouvet Island, Heard Island and McDonald Islands, Pitcairn, Saint Helena, South Georgia and the South Sandwich Islands: 5-20 business days
- Falkland Islands (Malvinas), French Southern Territories, Saint Pierre and Miquelon, United States Minor Outlying Islands: 10-25 business days
Note: For countries not listed, please contact our customer support team for shipping details. Timeframes are estimates and may be affected by customs delays or other unforeseen circumstances.
* Please note this product cannot currently be shipped to South Korea, Hong Kong, Taiwan, Japan or Singapore.
Customs Fees
Please note that any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer. These charges are determined by the customs authorities of the receiving country and are beyond our control. The amount and applicability of such fees may vary depending on the country, order value, and local regulations.
Refunds, Returns and Exchanges
Please refer to our Returns Policy for full information on refunds, returns, and exchanges.
Shipping Support
When your order is dispatched, we will provide you with real-time tracking information so that you can keep up to date on your orders arrival. If you have any further questions about the shipping of your order, we welcome you to contact us at hello@flaycases.com. Please include your order number so that we can prioritise your enquiry.
Get in touch
Have questions about your order, or a general enquiry?